Kindly Book at least one week in advance to secure your event date. A 40% non-refundable retainer is required to confirm your booking, with the remaining balance due one week before the event. Late bookings may incur a rush fee. Cancellations made at least one week prior will receive a refund excluding the retainer; cancellations within a week are non-refundable. If Airborne Creations must cancel, a full refund (including the retainer) will be issued.
Setup requires a minimum of two hours. Please provide details on the setup area and any restrictions or requirements. Expedited setups will incur a fee. Once installed, balloon displays should not be moved. Adjustments after setup are available for an additional charge. Outdoor installations are subject to weather conditions, and Airborne Creations is not responsible for damage caused by heat, wind, or rain.
Clients are responsible for rented equipment and any damages. Balloons must be handled with care, and Airborne Creations is not liable for allergic reactions, injuries, or accidents. On-site walkthroughs require a $25 consultation fee, which can be credited toward your booking.
We begin preparing 1-2 weeks in advance. Changes after this period may not be accommodated or may incur additional charges.